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Support

Getting Help with TestPig.io​

We're committed to making your experience with TestPig.io as smooth as possible. If you encounter any issues or have questions, we're here to help.

Support Portal​

Our dedicated support portal at support.testpig.io is the primary channel for all support requests, including:

  • Bug reports
  • Feature requests
  • Account-related issues
  • Billing questions
  • Technical support
  • General inquiries

The support portal provides a knowledge base with frequently asked questions and troubleshooting guides as well as a ticket system for submitting support requests.

Slack​

Join our dedicated Slack community for real-time support, discussions, and to connect with other TestPig.io users. This is a great place to:

  • Get quick answers to your questions
  • Share your experience with other users
  • Learn best practices from the community
  • Stay updated on new features and releases

Join the TestPig.io Slack workspace to become part of our growing community of testers and QA professionals.

Technical Issues​

Reporter-Specific Issues​

If you're experiencing issues with a specific reporter:

  1. Check the documentation for that reporter for troubleshooting tips
  2. If you believe there's a code issue with the reporter itself, you can check our GitHub repositories
  3. Submit a ticket through the support portal with detailed information about the issue

API Issues​

For API-related problems:

  1. Verify your API key and project ID are correct
  2. Check your network configuration to ensure it can reach our servers
  3. Submit a support ticket with detailed logs and reproduction steps

Documentation Feedback​

Found an issue with our documentation or have suggestions for improvement?

  • Click the "Edit this page" link at the bottom of any documentation page
  • Submit a GitHub pull request with your proposed changes
  • Open a ticket in the support portal with your feedback

Feature Requests​

We're always looking to improve TestPig.io! If you have ideas for new features or enhancements:

  1. Submit your feature request through the support portal
  2. Include as much detail as possible about the feature and how it would benefit your workflow
  3. Our product team regularly reviews all feature requests

Response Times​

We strive to respond to all support inquiries within 24 business hours. More complex issues may take longer to resolve, but we'll keep you updated on our progress.

Business Hours​

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET), excluding major holidays.